Terms of Service

Overview

This website is operated by Fetch & Co. Throughout the site, the terms “we”, “us” and “our” refer to Fetch & Co.

By visiting our website, browsing our store, purchasing a product, or using any part of our website, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this website.

Please read these Terms of Service carefully before using our website. If you do not agree to these Terms, you should not access or use this website.

Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have given consent for any minor dependents to use this website.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malware, worms or any harmful code through this website.

A breach or violation of these Terms may result in immediate termination of your access to our website or services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website, service, products, content or access to the website without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We aim to keep information on this website accurate, complete and up to date. However, we do not guarantee that all information made available on this website will always be accurate, complete, current or error-free.

The material on this website is provided for general information only. Any reliance on the material on this website is at your own risk.

We reserve the right to modify the contents of this website at any time, but we are not obligated to update any information unless required by law.

Section 4 - Modifications to Products, Services and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend or discontinue any product, service, promotion, offer, content or part of the website at any time without notice.

We are not liable to you or any third party for any modification, price change, suspension or discontinuance of any product, service or website feature.

Section 5 - Products and Services

Some products may be available exclusively online through our website. These products may have limited quantities and are subject to our Return & Refund Policy.

We have made every effort to display product colours, images, sizes, descriptions and details as accurately as possible. However, we cannot guarantee that your device screen will display colours accurately.

Product images are for illustrative purposes only. Actual products may vary slightly due to lighting, photography, screen settings, manufacturing differences or supplier tolerances.

We reserve the right to limit the sale of our products or services to any person, geographic region or jurisdiction, where permitted by law. We may exercise this right on a case-by-case basis.

We reserve the right to limit product quantities, update product descriptions, change pricing, discontinue products, or refuse orders where necessary.

We do not guarantee that any product, service, information or material purchased or obtained from us will meet every individual expectation.

Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Section 6 - Orders, Billing and Account Information

We reserve the right to refuse, cancel or limit any order you place with us, where permitted by law.

We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. This may include orders placed using the same customer account, payment method, billing address or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided at the time the order was placed.

You agree to provide current, complete and accurate purchase, account, billing and shipping information for all orders placed through our website.

You are responsible for ensuring your shipping details are correct at the time of purchase. Fetch & Co is not responsible for orders sent to an incorrect address provided by the customer.

For more details about returns and refunds, please review our Return & Refund Policy.

Section 7 - Shipping and Delivery

Some Fetch & Co products may be sourced from international suppliers and shipped directly to customers.

Delivery times may vary depending on supplier dispatch times, courier networks, customs processing, public holidays, peak periods and other circumstances outside of our control.

Estimated shipping timeframes are outlined in our Shipping Policy. By placing an order, you acknowledge and accept the shipping timeframes displayed on our website.

Fetch & Co is not responsible for delays caused by courier networks, customs, incorrect shipping details, public holidays, supplier delays or events outside of our reasonable control.

Section 8 - Returns and Refunds

Returns, refunds, replacements and remedies are handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law requirements.

Fetch & Co does not offer refunds, returns or exchanges for change of mind unless stated otherwise.

This does not limit any rights you may have under Australian Consumer Law if a product is faulty, damaged, unsafe, not as described or does not meet a consumer guarantee.

Section 9 - Optional Tools

We may provide access to third-party tools, apps, platforms or integrations that we do not monitor, control or manage.

You acknowledge and agree that access to such tools is provided “as is” and “as available”, without warranties, representations or conditions of any kind, unless required by law.

Your use of optional third-party tools is entirely at your own risk and discretion. You should ensure that you understand and agree to the terms provided by the relevant third-party provider.

Section 10 - Third-Party Links

Our website may contain links to third-party websites, services, apps or platforms that are not owned or controlled by Fetch & Co.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, terms, products or services of third-party websites.

Any dealings with third-party websites or services are solely between you and the relevant third party.

Section 11 - User Comments, Feedback and Submissions

If you send us feedback, suggestions, ideas, reviews, comments, photos, videos or other submissions, you agree that we may use, edit, publish, copy, distribute or display that content, where permitted by law.

You agree that your submissions must not violate the rights of any third party, including copyright, trademark, privacy or personal rights.

You must not submit content that is unlawful, abusive, defamatory, obscene, misleading, harmful, or contains malware or malicious code.

We may, but are not obligated to, monitor, edit or remove content that we determine to be unlawful, offensive, misleading, inappropriate or in breach of these Terms.

Section 12 - Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that we may collect, use and handle personal information in accordance with our Privacy Policy.

Section 13 - Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery timeframes, product availability or other information.

We reserve the right to correct any errors, inaccuracies or omissions, change or update information, or cancel orders where information is inaccurate, at any time without prior notice, including after an order has been submitted.

Nothing in this section excludes any rights you may have under Australian Consumer Law.

Section 14 - Prohibited Uses

You are prohibited from using this website or its content:

• For any unlawful purpose

• To solicit others to perform or participate in unlawful acts

• To violate any laws, regulations or rules

• To infringe upon our intellectual property rights or the rights of others

• To harass, abuse, insult, harm, defame, intimidate or discriminate against others

• To submit false or misleading information

• To upload or transmit viruses, malware or harmful code

• To collect or track the personal information of others

• To spam, phish, scrape, crawl or use automated extraction tools without permission

• For any obscene, immoral or harmful purpose

• To interfere with or bypass the security features of our website or related services

We reserve the right to terminate your use of our website or services for violating any prohibited use.

Section 15 - Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our website or services will be uninterrupted, timely, secure or error-free.

You agree that your use of the website is at your own risk.

To the maximum extent permitted by law, Fetch & Co is not liable for any direct, indirect, incidental, consequential, special or punitive loss, damage, claim, cost or expense arising from your use of the website, reliance on website content, delays, third-party services, or products purchased through the website.

Nothing in these Terms excludes, restricts or modifies any rights, remedies or guarantees that cannot be excluded under Australian Consumer Law.

Section 16 - Indemnification

You agree to indemnify and hold harmless Fetch & Co, including our owners, employees, contractors, suppliers, service providers and affiliates, from any claim or demand arising out of your breach of these Terms, your misuse of the website, your violation of any law, or your infringement of the rights of a third party.

Section 17 - Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The remaining provisions will continue to be valid and enforceable.

Section 18 - Termination

These Terms are effective unless and until terminated by either you or us.

You may stop using our website at any time.

If we believe you have breached these Terms, we may terminate or restrict your access to our website or services without notice, where permitted by law.

Any obligations and liabilities incurred before termination will continue after termination where relevant.

Section 19 - Entire Agreement

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Fetch & Co regarding your use of our website and services.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Section 20 - Governing Law

These Terms of Service and any separate agreements whereby we provide products or services to you are governed by and construed in accordance with the laws of Australia.

Section 21 - Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

Your continued use of or access to our website after any changes are posted constitutes acceptance of those changes.

Section 22 - Contact Information

Questions about these Terms of Service should be sent to us at:

Fetch & Co
Email: sales@fetchco.shop
Location: Queensland, Australia
Website: fetchco.shop